⌬ REFUND & CANCELLATION POLICY
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◆ REFUND & CANCELLATION POLICY

Effective date: 2026-04-21. Last updated: 2026-04-21.

Short version: all sales are final. Monthly subscriptions can be canceled any time to stop future renewals, but fees already paid are non-refundable. Gifts and tips are one-time non-refundable payments. We only issue refunds when the law requires it, or in the rare cases described below.

1. Monthly subscriptions (Supporter / Patron)

Subscriptions are billed monthly in advance at the price shown on the Membership page at the time of purchase. The subscription renews automatically on the same date each month until canceled.

How to cancel. Log in, go to /membership, and click "Open Stripe Billing Portal". From there click "Cancel plan". Cancellation takes effect at the end of the current billing period — you keep Supporter or Patron access until then. We don't pro-rate partial months back to you.

No refunds. Fees already charged for the current or any prior billing period are not refundable, including if:

  • You forgot to cancel before the renewal date;
  • You didn't use the Service during the billing period;
  • You decided you didn't like the Service after paying;
  • You changed your mind generally.

2. One-time gifts

Gifts of Supporter or Patron (single recipient) and Bulk Gifts (multiple recipients) are one-time, non-refundable payments. Once a gift is claimed by the recipient — or, for bulk gifts, once the drop is announced in chat — we can't un-gift it and we can't refund you. Please double-check the username before confirming.

If you mis-typed the recipient's username and the user doesn't exist, the charge will be reversed automatically by Stripe within a few business days and the gift will not be delivered. You do not need to contact us for this case.

3. Tips

Tips are one-time, non-refundable, voluntary payments. There is no product or subscription being purchased — a tip is a gratuity, and gratuities cannot be returned.

4. Exceptions — when we will issue a refund

Regardless of the above, we will issue a refund in these specific situations:

  1. Duplicate charge. If Stripe charged you twice for the same subscription period, gift, or tip due to a system error, we will refund the duplicate.
  2. Wrongful account suspension. If we suspend your paid account without reasonable cause (for example, a moderator error), we will refund the unused portion of the current billing period on a pro-rata daily basis and restore your account.
  3. Service discontinuation. If we shut VIDVOID down entirely and you have time remaining on a paid subscription, we will refund the unused portion of the current billing period on a pro-rata daily basis.
  4. Unauthorized charge. If your card was used without your authorization, contact us immediately at notkmartorders@gmail.com. We will work with you and with Stripe to investigate. We may ask for proof (police report, signed statement) before issuing a refund.
  5. Where required by applicable law. Some jurisdictions (notably the EU/EEA and UK) have mandatory consumer-protection rights that override a "no refunds" policy. Nothing here limits those rights. Contact us if you believe a statutory right applies and we'll work with you in good faith.

5. Chargebacks

Please email us first before disputing a charge with your card issuer. Almost every chargeback can be resolved more quickly and cleanly through email — and initiating a chargeback without first giving us a chance to help may result in suspension of your account until the dispute is resolved.

If a chargeback is filed and we successfully contest it with evidence of legitimate use (e.g. account activity, access logs), we may pursue the disputed amount plus any chargeback fee Stripe charges us.

6. Taxes

Any applicable sales tax or VAT is included in or added to the price you saw at checkout, depending on your jurisdiction and how Stripe has configured tax collection. Refunded amounts include any tax that was collected.

7. How to request a refund under the exceptions above

Email notkmartorders@gmail.com with "Refund request" in the subject line and include:

  • The username on your VIDVOID account;
  • The approximate date and amount of the charge;
  • The Stripe receipt number if you have it;
  • A short description of which exception (§4) applies.

We aim to respond within 5 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days after that.

8. Changes to this Policy

We may update this Policy at any time. Material changes will be announced and the "Effective date" above will be updated. Changes apply prospectively — purchases made before an update are governed by the Policy in effect at the time of purchase.

9. Contact

Questions about a charge, a cancellation, or this Policy: notkmartorders@gmail.com or our contact page.

This Policy is part of our Terms of Service. Reading one without the other gives you only half the picture.